Refund Policy

Cancel a subscription

You can cancel Basic or Pro at any time from your account page. Cancellation stops future PayPal renewals; access and included credits remain available until the end of the current paid period. Cancellation by itself does not create a refund.

When a refund request is available

The Request a refund button appears in your account page only while the applicable window is open. The account page is the only way to submit a request.

• First payment: request a full refund within 14 days of the first Basic or Pro payment.
• Monthly renewal: request within 72 hours of the renewal charge, only if the service has not been successfully used after that charge.
• Yearly renewal: request within 7 days of the renewal charge, only if the service has not been successfully used after that charge.
• Basic to Pro upgrade: the upgrade balance follows the linked subscription window. If the linked refund is eligible, the original subscription payment and upgrade balance are handled together and the account is restored to Basic after a completed refund.

When a window closes, or the unused-payment condition is no longer met, the request button is removed and a policy explanation is shown. Requests are not accepted by email or outside these windows.

How refunds are processed

Submit the reason, details and required payment evidence from Account → Orders & refunds. Every request is checked again against the payment timestamp, subscription interval and successful usage before it is sent for review. If approved, PayPal sends the money back to the original payment method. PayPal processing and bank posting times can take several business days and are outside WhizPDF's control.

Legal rights

This policy does not limit any mandatory refund, cancellation or withdrawal rights that apply under your local consumer-protection law.